Razer blade pro 17 power issue | Razer Insider
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Hello, I have started to have the following issue since June: the battery of my razer laptop appears to be not charging anymore according to the battery status of my laptop, and is decreasing slowly even if the power supply is plugged in. I have tried to apply the following tree solutions: 1. search on internet about this issue and try to apply software fixes (reinstall drivers, reboot), 2. use a new power supply ordered from amazon, 3. use a new battery ordered from amazon. Even after trying those tree solutions, the issue is still present and not linkable to the battery or to the power supply.

Sometimes the issue disappears and reappears, but in general, the performances of my laptop decreases significantly because it is not able to exit from the "battery saver" mode, and it is almost sure that soon or later the power will be not working anymore. I suppose this could be a defect of the laptop or a problem of the power circuits inside the laptop, I don’t know.

Can you please help me?

Hello,

Just to point the issue, I provide screenshosts of 11 windows events occured in a one range of 10 seconds about my power supply detected ON and OFF. This happens sometimes randomly and most of the time the power supply is detected OFF.

Please don’t take too much time to answer, my issue can be serious…

Thank you.


Hello, what kind of customer service is this? In 20 days I am getting completely ignored...


I thought Razer was a serious companie but this is definitely a joke company. My 4000 dollars laptop have issues after 20 months, the customer service send you to this wiered forum and nobody answer.

Avoid at any cost.


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