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Razer Blade Pro 2017 FHD

  • October 15, 2019
  • 5 replies
  • 57 views
Bought a refurb from Razer.com on 2 October 2019, nothing but issues ever since. I've had to re-install windows several times, never came with a valid copy of windows, flickering backlight, games run laggy, and I am not sure what else to do. I bought this for when I am away from my desktop but it really doesn't seem like a good enough product. Here are a few more issues that I need help with. 1. Cannot register because my product number is invalid (RZ09-0220), how do I fix this? 2. Backlight flickers about every 10 minutes, how do I fix this? 3. Games don't run like they should, lagging, stuttering, low fps. Already reinstalled drivers, reset windows, set the GPU in Nvidia. What else can I do?
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    5 Replies

    Razer.Caziel
    • Razer.CazielRazer Support
    • I am the Lightbringer
    • October 18, 2019
    I'm sorry that you had to go through all of that. Allow me to help you out. 1. User the S/N instead of the P/N when trying to register the device. 2. Check the resolution and the refresh rate settings. I recommend starting from 60Hz and slowly crank it up until the flickering reoccurs. 3. PM me a screenshot of a synthetic benchmark result so I can get a better understanding of the severity of the issue.
      Ive used the serial number to try and register but that didnt work. It is not the screen that flickers i apologize for the confusion it is the keyboard backlight. Also, When i run games i get horrible FPS drops like 60 down to 24 at some points. I tried to play GTA 5, Splinter Cell Blacklist, Assassins Creed Unity, and Hitman Absolution today and those frames were dropping pretty to those levels. I also noticed my temps maxed out at 91c. I dont max out my settings because I know the 1060s limits. Which benchmark do you prefer?
      Razer.Caziel
      • Razer.CazielRazer Support
      • I am the Lightbringer
      • October 28, 2019
      Heaven benchmark would do. As for the keyboard flicker, test it without Synapse and PM me your benchmark results along with the serial number of your RBP.
      • Skullbox
      • December 4, 2019
      S1LVER1MPACT
      Bought a refurb from Razer.com on 2 October 2019, nothing but issues ever since. I've had to re-install windows several times, never came with a valid copy of windows, flickering backlight, games run laggy, and I am not sure what else to do. I bought this for when I am away from my desktop but it really doesn't seem like a good enough product. Here are a few more issues that I need help with. 1. Cannot register because my product number is invalid (RZ09-0220), how do I fix this? 2. Backlight flickers about every 10 minutes, how do I fix this? 3. Games don't run like they should, lagging, stuttering, low fps. Already reinstalled drivers, reset windows, set the GPU in Nvidia. What else can I do?
      For Point 3 only: Have you ensured that the laptop uses discreet GPU instead of iGPU? becuase that may be a reason for your low performance.
      S1LVER1MPACT
      Bought a refurb from Razer.com on 2 October 2019, nothing but issues ever since. I've had to re-install windows several times, never came with a valid copy of windows, flickering backlight, games run laggy, and I am not sure what else to do. I bought this for when I am away from my desktop but it really doesn't seem like a good enough product. Here are a few more issues that I need help with. 1. Cannot register because my product number is invalid (RZ09-0220), how do I fix this? 2. Backlight flickers about every 10 minutes, how do I fix this? 3. Games don't run like they should, lagging, stuttering, low fps. Already reinstalled drivers, reset windows, set the GPU in Nvidia. What else can I do?
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