Razer blade stealth 13 purchased nov 5th won't power on | Razer Insider
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Razer blade stealth 13 purchased nov 5th won't power on

  • 27 November 2019
  • 2 replies
  • 3 views
I was playing WoW and my game froze. whole computer froze. was using Razer Chroma x and so I unplugged laptop from Chroma and it woudl not turn on. I plugged direct into power cable and still nothing.



no lights. nothing......



both unplugged and on battery the only thing i get is if I hold the power button for approx 10 seconds the light on front of laptop flashes white once.



otherwise it is dead. I submitted a case and tried to use chat but said chat had no staffing. I will call this afternoon.



I love it until this happens. want it fixed or replaced as this is less than 30 days.

I did buy Razer Care so hope we can get this fixed soon.



beginning of 4 day weekend and no gaming pc....
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2 Replies

G
Not super happy with the support today. no chat. even though web says staffed during these hours. no one answering phones, leaving messages and not getting call backs. this was not the support i expected from Razer.
Razer.Speedcr0ss
Userlevel 7
Gudil
I was playing WoW and my game froze. whole computer froze. was using Razer Chroma x and so I unplugged laptop from Chroma and it woudl not turn on. I plugged direct into power cable and still nothing.

no lights. nothing......

both unplugged and on battery the only thing i get is if I hold the power button for approx 10 seconds the light on front of laptop flashes white once.

otherwise it is dead. I submitted a case and tried to use chat but said chat had no staffing. I will call this afternoon.

I love it until this happens. want it fixed or replaced as this is less than 30 days.
I did buy Razer Care so hope we can get this fixed soon.

beginning of 4 day weekend and no gaming pc....



Hey there! Sorry to hear about your Razer Blade's concern. Apologies for the inconvenience that you went through just to get support. Allow me to help. Please send me your laptop's serial number via PM. Let's continue from there.
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