I purchased a new blade 13 just before Christmas, and have had 2 issues with the display.
Once I opened zoom, and the screen went strange, and the bottom half was solid red. Restarted laptop, and it seemed ok since then until yesterday.
Yesterday, the laptop froze, so I had to restart. Once restarted, the display was flickering and I could see a ghost image of the windows that had previously been open when the screen crashed, and would not clear from the screen. With it constantly flickering.
Took a video -
Is this a driver problem, a screen problem, or a gpu problem?
I noticed another thread opened with similar problem, but no public feedback provided on a resolution.
Razer Insider | Forum - Razer blade stealth 13 screen freezing/flickering
Switched the laptop off, and turning it on today, it all appears to be normal again, although I am obviously concerned, as this a new laptop, and I want to know what the problem was, and if it was hardware do I need a replacement.
Thanks for sharing!
Hey everyone! Please check out what kieransiegfriedwalsh suggested. Should the issue persists, please send me a PM or submit case to our Support Team.
Thanks so much for responding. I downloaded the intel assistant and my driver was out of date, lets hope this fixed the issue!!
EDIT: I meant .9168, probably shouldn't use numbers from the top of my head!
I replied to your PM. Thanks!
I am having the exact same issue, I need this solved ASAP. Haven’t seen any answers as to how to fix yet, just people saying they have the problem and getting roped into a PM with Razer support.
Hi there! Thanks for starting this thread. By the way, I replied to your PM. Let's continue our conversation there.