Razer Blade Stealth GTX version, screen rendering issues | Razer Insider
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Razer Blade Stealth GTX version, screen rendering issues


I've recently purshed this device, and I am overall happy with it, but I've have had some issues with the screen, and having constant issues with chrome with how it renders to the screen. I am going to post a support thread on the chrome subreddit aswell, but as some of the issues I am having is only relatable to the screen, the post here at Razer with be my primary one. (I still think my screen issues is causing issues in Chrome) Within the first days I had an insane screen flickering problem that I took a video of. I haven't had the same since, but it adds up. https://www.youtube.com/watch?v=-O0nAaBySgg Since then, I've also had issues where 90% of my screen goes black, also recorded it. When chrome is the application that is up, it's white with black lines all over chrome. https://www.youtube.com/watch?v=Wyjy1ap8MlY I've also had similar issues like the above, but only with the taskbar+abit over it. No video if it, but basiclly the same. I can still click on the taskbar, just not see it. If I take a print screen and add it to mspaint, I can see the taskbar. So its still there in Windows, just that the screen stops working over that area. I mentioned I had issues in chrome, and it often have to to with red text in videos. It appears to have a stereostopic effect layered onto it. Chrome, and chrome private tab (no addons) shows it. Firefox has no issues. If I take a screenshot in chrome, and look at it in mspaint, the issue isn't shown. No issues like this on my desktop either. How I see it on the screen, taken with my phone: https://imgur.com/bm2P6sk How it looks from mspaint, taken with my phone: https://imgur.com/Xom3qvf I've run all Windows updates as I can, and I am now on 1909 (build 18363.476) and nvidia driers 431.65
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5 Replies

Razer.Caziel
  • I am the Lightbringer
  • 4792 replies
  • November 17, 2019
I appreciate the level of detail and effort you put into your thread. Rest assured, I will do what I can to help you get this fixed. Has the black screen issue or red test/lines happened on games or other apps? Also, do you get the same results when on an external monitor?

  • Author
  • 3 replies
  • November 17, 2019
Razer.Caziel
I appreciate the level of detail and effort you put into your thread. Rest assured, I will do what I can to help you get this fixed. Has the black screen issue or red test/lines happened on games or other apps? Also, do you get the same results when on an external monitor?
Sorry but my answer will not help too much Currently I am mostly surfing or watching movies on the computer, so no gaming yet. But I haven't had the issue during movies, just when surfing, but as my % of time is with a webbrowser up, it's very likley for it to happen then as the issue isn't too frequent. I have no tested with an external monitor either. I would need to buy a dongle to try that.

Razer.Caziel
  • I am the Lightbringer
  • 4792 replies
  • November 19, 2019
Eyadish
Sorry but my answer will not help too much Currently I am mostly surfing or watching movies on the computer, so no gaming yet. But I haven't had the issue during movies, just when surfing, but as my % of time is with a webbrowser up, it's very likley for it to happen then as the issue isn't too frequent. I have no tested with an external monitor either. I would need to buy a dongle to try that.
Don't worry about it. PM me the serial number of your RBS so I can look into model-specific fixes. Let's continue this there.

  • Author
  • 3 replies
  • November 20, 2019
Razer.Caziel
Don't worry about it. PM me the serial number of your RBS so I can look into model-specific fixes. Let's continue this there.
You already have a PM with my serial number from last friday. (same time as I made the thread)

Razer.Caziel
  • I am the Lightbringer
  • 4792 replies
  • November 20, 2019
Prolly got buried in my inbox. I'll check in with you as soon as I find it.

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