After 11 months’ use of my first Book 13, the laptop screen panel starts to black out out of sudden. When the lid is open above certain angle, the screen panel backlight will go off. When I close the lid a bit more, the screen panel will work again. However, the workable agnle is very small and unstable. The whole laptop is totally unusuable unless it is plugged into a monitor. Since my first Book 13 is within warrenty, I got an official replacement of a brand new machine. This machine also had some BSOD issues, which was resolved by ANOTHER replacement of the motherboard. However, after one year’s use of the replaced replaced laptop, the screen is Failing again. The screen will not work after the lid is opened over 35 degrees. The panel is 99% black. The laptop is again unusable. So, if you have the same issue, please try HALF open the lid. At certain angle (low enough), you will see the backlight of the panel back on. But if you open the lid any further, the backlight will go out again. This is totally a quality control issue or design default of Razer. If you have similar experience, please voice to Razer and let them know Book 13 is failing just after about one year’s use!

Am having the same issue again …its thesecond screen already …barely 1 year from the earlier replacement ..really some serious design or manufacturing issue man!!! Any where to get it resolved beside at razer?

Razer Book 13 Screen Panel Black Out; Screlen Failing

Skip to main content

Forums
Support
House Rules
Promos and Giveaways
Razer Silver Rewards

Create
Login

[MONTHLY SILVER] December 2025 30,000 Silver Drawing

13 days ago

Home
Community Overview
Razer Support
Razer Support
Razer Book 13 Screen Panel Black Out; Screlen Failing

Powered by Gainsight

Cookies Cookie settings Accessibility statement

Sign up

Already have an account? Login

Log in with Razer ID to create new threads and earn badges.

LOG IN

Welcome to Razer Insider

Log in with Razer ID to create new threads and earn badges.

LOG IN

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK

Shop

RazerStores
RazerCafe
Store Locator
Purchase Programs
Bulk Order Program
Education
Only at Razer
Razer Silver Rewards
Affiliate
Newsletter

Explore

Technology
Chroma RGB
Concepts
Esports
Collabs

Support

Get Help
Registration & Warranty
RazerStore Support
RazerCare
Manage Razer ID
Support Videos
Recycling Program
Accessibility Statement

Company

About Us
Careers
Newsroom
zVentures
Contact Us

FOR GAMERS. BY GAMERS.™

Site Map
Legal Terms
Privacy Policy

FOR GAMERS. BY GAMERS.™