Razer Book 13 Screen Panel Black Out; Screlen Failing | Razer Insider
Question

Razer Book 13 Screen Panel Black Out; Screlen Failing

  • 17 August 2023
  • 16 replies
  • 1010 views
R
Userlevel 1

After 11 months’ use of my first Book 13, the laptop screen panel starts to black out out of sudden. When the lid is open above certain angle, the screen panel backlight will go off. When I close the lid a bit more, the screen panel will work again. 

 

However, the workable agnle is very small and unstable. The whole laptop is totally unusuable unless it is plugged into a monitor.

 

Since my first Book 13 is within warrenty, I got an official replacement of a brand new machine. This machine also had some BSOD issues, which was resolved by ANOTHER replacement of the motherboard.

 

However, after one year’s use of the replaced replaced laptop, the screen is Failing again. The screen will not work after the lid is opened over 35 degrees. The panel is 99% black. The laptop is again unusable.

 

So, if you have the same issue, please try HALF open the lid. At certain angle (low enough), you will see the backlight of the panel back on. But if you open the lid any further, the backlight will go out again.

 

This is totally a quality control issue or design default of Razer. If you have similar experience, please voice to Razer and let them know Book 13 is failing just after about one year’s use!

16 Replies

R
Userlevel 1

https://drive.google.com/file/d/1T2tsdCbBQ6liP0bPj2HnwR2-87gmrQx4/view?usp=sharing

 

This is the video I recorded on 25th Jan 2022 showing the failed screen and black out panel

R
Userlevel 1

https://drive.google.com/file/d/12Dvh4jYA0jLsZsoiLxk45I7WohwIPtm9/view?usp=sharing

 

This is the video I just recorded today 16th August 2023 showing the failed screen and black out panel Again

D

Thanks for your post, I'm having similar issues on my device. I can't replicate the back light coming on at any angle, but I might take a look at the ribbon cables and see if they're crushed/damaged since I am SOL on a warranty. 

bayLightYellowauto943

Am having the same issue again … its the second screen already …barely 1 year from the earlier replacement ..  really some serious design or manufacturing issue man!!! Any where to get it resolved beside at razer?

C

I am having this same issue now. Has anyone found a reason for this or know how to fix it without sending it in?

Waterspoutdirectvoice387

I have the same bug. Finally, it is very dim even when fully open. I wonder if I should just cry myself to sleep.

D

Hi All,

We have purchased 6x Razer books earlier this year and 4x of them are experiencing this issue. Has anyone found a root cause? I am hoping for a simple ‘re-seat the ribbon cable’ fix. I am not feeling hopeful about it.

It is a shame because we absolutely love them. I am hoping for a simple fix to bring them back to life instead of replacing what is an otherwise excellent machine.

P

Same issue for me. Screen started going salt and pepper then blacks out. I have to adjust the angle just right to get it back on.

T

My laptop Same issue :(. I don't know Razer will order a replacement screen ?

S

My Razer book is having the same issue, I'm a streamer the laptop screen was useful for reading chat, but now only works with the main monitor. Has anyone found a way to solve that? I'm very disappointed with Razer by now. How does an expensive laptop like this have chronic issues without a recall or an answer from the brand? 

M

Hi, same issue here. Razerbook 13 bought exactly 2y ago. screen started to dim (to almost dark) at low angle about 1mth ago. Now screen does not even light up, and is not recognized anymore. Can only use HDMI plug.

 

DarkSalmonbitammo336

Same problem for me. One would think a laptop should hold more than 2 years. They want me to pay for the repairs. 😫

 

This is the last razer product I will buy.

Waterspoutdirectvoice387

I found the cause: when I disassembled the PC, I found that the LCD Flex Cable on the screen was torn and disconnected.
The part where it opens is very weak. It is a hardware design error.
Unless we can get the cable, there is no hope of repairing the problem.

X

same issue, highly dissapointed after just using the laptop for simple office stuff and just 2 years of use. Never would buy anything razer again.

YellowpolyLAPISLAZULI145

Me too , facing same issue 

Very disappointed with the Razed Product ! 

headDeepTaupetools555

Ditto, having the same issue.

 

Here’s a similar reddit thread, someone was able to get a non-response from Razer showing unwillingness to do anything about the problem…

 

https://www.reddit.com/r/razer/comments/186jcja/razer_book_13_lcd_cable/

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