Razer Chroma Addressable RGB Controller not able to detect devices | Razer Insider
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Razer Chroma Addressable RGB Controller not able to detect devices

  • October 21, 2021
  • 1 reply
  • 331 views
K
I have connected 3 ports for 3 RGB devices. One of them always cannot be detected. However, by removing 1 port, the controller can detect all 2 devices. It also works fine by switching to any 2 devices out of the 3 devices. Once I connected to all 3 devices, then one of the devices will not be detected. When I click refresh button (Manual trigger detection), all 3 devices will flash green light, but one of them will not show up in Razer Synapse. Please advise. Screenshot https://imgur.com/gallery/h9swPun
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1 Reply

Razer.Speedcr0ss
kkl88888
I have connected 3 ports for 3 RGB devices. One of them always cannot be detected. However, by removing 1 port, the controller can detect all 2 devices. It also works fine by switching to any 2 devices out of the 3 devices. Once I connected to all 3 devices, then one of the devices will not be detected. When I click refresh button (Manual trigger detection), all 3 devices will flash green light, but one of them will not show up in Razer Synapse. Please advise. Screenshot https://imgur.com/gallery/h9swPun
Please gather your computer's MSinfo and Synapse logs. Once done, please clean reinstall the app by following the steps here. Should the issue persists, please send me a PM. I'll be locking this thread to curb our conversation privately.
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