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Razer Core X connection issue

  • 28 November 2019
  • 4 replies
  • 11 views
Hi,



Has anyone had problems with this setup Core X on a Wndows 10? My　Razer Core X charges my laptop but the　RX 580　isn't recognised by Win10 OS. The video card seems to be turned off as the fans doesn't start and I get only a blue led turned on under the power connector>



Any suggestion?
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4 Replies

Joikansai
Rank
Userlevel 7
Which windows version is that? 1909, 1903, 1809 etc? I don’t have chroma X but on default 1809 stealth 2019 v1 with core v2 setting somehow there was TB software issues, updated to latest 1909 it recognized just fine, I’m using RTX card though but it shouldn’t be issue as well with yours. It’s worth a try, since egpu setting biggest enemy is driver and OS environment.
I’ll move the tab to support hopefully someone will pick you up for checking this further, or you can PM me if you want more troubleshooting try.
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F
Hi Joikansai,
Thank you for your update,
I am really new to this hardware and I really appreciate any help you can give us.
My Windows 10 version 1803.
We have a Core X and we have a AMD Radeon RX580
Do I need a drive or software for rx 580 graphic card to be recofzied by my laptop?
Thanks
UPDATE1:
I will upgrade my Win 10 to 1909 and see if that help.

UPDATE2:
Did upgrade to the 1909 but still when connect the box to my Toshiba Portege X30 still nothing in Device manager.
Joikansai
Rank
Userlevel 7
FieldDrabtalkurban393
Hi Joikansai,
Thank you for your update,
I am really new to this hardware and I really appreciate any help you can give us.
My Windows 10 version 1803.
We have a Core X and we have a AMD Radeon RX580
Do I need a drive or software for rx 580 graphic card to be recofzied by my laptop?
Thanks
UPDATE1:
I will upgrade my Win 10 to 1909 and see if that help.

UPDATE2:
Did upgrade to the 1909 but still when connect the box to my Toshiba Portege X30 still nothing in Device manager.

Principally you’ll need the driver from AMD, but before that it should be recognized from Thunderbolt software as vga video card. Try to update manually your Intel related hardware using Intel hardware update utility or go to toshiba driver support page if there’s any to download Thunderbolt software for your x30.
Razer Blade 14 2021 QHD 165Hz | Ryzen 9 5900HX| RTX 3070 100W | 16GB DDR4 3200MHz | 1TB l Razer Blade 15 Advanced 2018 FHD 144Hz | i7-8750H | GTX 1070MQ | 16GB DDR4 2666MHz | 256 GB Corev2 | RTX 3070 Zotac Twin Edge OC | Razer Book 13 2020 FHD | i7-1165g7 | Intel Xe 96EU | 16GB LPDDR4X 4266MHz | 1Tb GB Razer Core V2 | RTX3070 | Zotac TwinOC Razer | Blade Stealth 13 2019 FHD | i7-1065g7 | GTX 1650MQ | 16GB LPDDR4 3744MHz | 512 GB | | Blade 14 2017 FHD | i7-7700HQ | GTX 1060 | 16GB DDR4 2400MHz | 512 GB | Razer Blade Stealth V2 2016 12,5 QHD | i7-7500U | HD620 | 8GB DDR3 1866MHz | 128 GB | | Blade 14 2015 IGZO QHD+ | i7–4720HQ | GT970M 3GB VRAM| 16GB DDR4 2400MHz | 256 GB | Razer Edge 2013 | i5-3317U | GT 640LE | 16GB DDR3 | 128 GB | Razer Phone 2| Razer Phone L33T Edition
F
Problem has been resolved.
Apparently my TB in bios was disabled. I enabled it and everything works.
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