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Razer Cortex

  • 23 November 2021
  • 5 replies
  • 3 views
I'm sure this has been asked a million times, (feel free to reference if there is a sticky somewhere) but what am I doing wrong with Cortex? These are the current games.







I am logged in, opened Splitgate from Cortex, allowed permissions, and played a few games for the first time after the tutorial.



Shows I played at least 3 matches. (Hollup, teabag is a stat? Maybe I got that for crouching during strafing..? lol ) but no credit shows on Cortex? If it's 5 silver per minute, then wouldn't 10minutes have sufficed (1 game -ish) to hit the 50 cap..?

Is there a delay in the recognition or does it have to be a certain game mode (IE ranked) or something..? All fresh downloads btw I'm a nuubie here XD Thanks for any info!
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5 Replies

R
Userlevel 4
Thanks for posting your concern here on our support board. I will tag someone who can assist you with this matter.


@Michelle-RazerCortex, looping you in. Please help this guy out.
A
Hey there!

Thank you very much for sharing your issue with Razer Cortex. My name is Michelle from the Razer Cortex technical support team. I will be happy to assist you with your issue.

Before we start could you please kindly provide us with your Cortex logs, and PM me? Here is a simple guide to help you quickly collect and upload your Cortex logs. Please ignore it you do not need it.
https://mysupport.razer.com/app/answers/detail/a_id/1685?_ga=2.181716135.1628731896.1635728857-1411412704.1631495701

Before we figure out the cause, could you please try to play other games to give it a try and see whether this issue occurred in other featured games?

Thank you for your patience.

We'll be looking forward to your reply soon.

Best regards,
Michelle
A
@Razer.GuitarScar Thank you for letting me know this. Have a wonderful day!

Michelle
Adventrawr
Michelle-RazerCortex
@Razer.GuitarScar Thank you for letting me know this. Have a wonderful day!

Michelle

Thank you both for your swift assistance! My balance changed since yesterday so maybe it was just a delay? Also, I have been able to verify it is working on my mobile app so I believe things are all good here. Thank you again for your time!
A
Hey there!

That is great! Yes, sometimes there will be a delay. Please feel free to let me know if you need any further assistance.

Michelle
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