“Exception Processing Message 0x0000005 - Unexpected parameters.
Uninstalled/Reinstalled, Restart - Error
Updated Windows 11, Restart - Error
Uninstalled/Reinstalled, Restart - Error
Modified a file suggested in a different posting, Restart - Error
Uninstalled/Reinstalled, Restart - Error
Hey there!
Thank you for sharing your issue with us here. My name is Michelle, and I am part of the technical support team. I am delighted to be of your assistance.
To help us figure out the root cause, we need your assistance to follow the steps below to troubleshoot on your side:
Please feel free to provide us with your Razer Cortex logs via pm if this issue persists.
Here are some screenshots for your reference. Please check them.
Truly appreciate your feedback and petience.
Michelle
Thank you. I did as described above, deleting those entries, but the problem persists. I then ran the Razer Cortex Logs but could not figure out how to pm the file to you.
Thank you. I did as described above, deleting those entries, but the problem persists. I then ran the Razer Cortex Logs but could not figure out how to pm the file to you.
Please click on my username, go to my profile page, and click on the “SEND MESSAGE” button to send me a private message:
Thank you for being patient.
Michelle
I have been having the same problem for about a week or more:
Said problem has persisted after performing a complete uninstall of razercortex, reboot and reinstall.
I deleted the lines in Json file, then start it like Admin and it works. I Don’t know if is permanent but may be a progress
I have been having the same problem for about a week or more:
Said problem has persisted after performing a complete uninstall of razercortex, reboot and reinstall.
Thank you for sharing your issue with us here. Please follow the steps I mentioned above to fix this issue on your side before we resolve it.
If this issue persists, please provide us with your Razer Cortex logs via PM.
Truly appreciate your patience.
Michelle
I deleted the lines in Json file, then start it like Admin and it works. I Don’t know if is permanent but may be a progress
That is great. Our engineering team will resolve this issue in the next version. Before we resolve, some features may not work normally. such as the featured games in P2E will not be detected correctly.
We sincerely apologize for the inconvenience this issue has caused you! Thank you for being patient.
Michelle
I deleted the lines in Json file, then start it like Admin and it works. I Don’t know if is permanent but may be a progress
This didn’t work for me. NOTHING has worked for me. I have given up.
I’ll launch my Steam games the old fashioned way and keep an eye out for news that Cortex has been unbroken.
I had the same problem for the last week or so. I assume it was a recent windows or razer update.
The initial solve from Michelle worked for me with a caveat:
I first opened Notepad as Admin. Followed the rest of the instructions, but opened the json file from Notepad instead of from the file itself. Deleted the 3 modules and then saved the file and everything works fine now!
Windows 10
Razer Blade 15 (2020 edition)
In my case, after performing the module deletion from the text editor and starting Razer Cortex in Administrator mode, it started working correctly without any fail.
This has been tested on a Razer Book 13.
Hi
Thank you for your feedback. We will resolve this issue in our next version. As you disabled the three modules, some of the features will not run normally before our next update.
We sincerely apologize for the inconvenience this issue has caused you. Truly appreciate your feedback and patience.
Michelle
Hey there!
Thank you for sharing your issue with us here. My name is Michelle, and I am part of the technical support team. I am delighted to be of your assistance.
To help us figure out the root cause, we need your assistance to follow the steps below to troubleshoot on your side:
Please feel free to provide us with your Razer Cortex logs via pm if this issue persists.
Here are some screenshots for your reference. Please check them.
Truly appreciate your feedback and petience.
Michelle
THANK YOU MICHELLE!!! You are amazing!
THANK YOU MICHELLE!!! You are amazing!
Thank you! Please feel free to let us know if you need further assistance.
Michelle
Encountered the exct same error and used the same steps indicated.
Got issue resolved on my end.
09/18/2023
Encountered the exct same error and used the same steps indicated.
Got issue resolved on my end.
09/18/2023
We sincerely apologize for the inconvenience this issue has caused you. We will resolve this in our next version. Thank you for your understanding and patience.
Please feel free to let us know if you need further assistance.
Michelle
Nothing here has helped. But I have FIXED the problem for me. I had a un-updated version on a different laptop and I simply copied those files over and now I have Cortex back and working. (I supposed it'll last as long as I don’t update it.)
Nothing here has helped. But I have FIXED the problem for me. I had a un-updated version on a different laptop and I simply copied those files over and now I have Cortex back and working. (I supposed it'll last as long as I don’t update it.)
We sincerely apologize for the inconvenience this issue has caused you. We will resolve it in our next release which will be soon. Thank you for being patient.
Please let us know if you need further assistance.
Michelle
I tried too like this and it did work, other options didnt work. So problemo solved!
I tried too like this and it did work, other options didnt work. So problemo solved!
We will resolve this issue in our next new release soon. Please remember to update it. Thank you!
Michelle
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