Razer Cortex Delayed Black Screen

Hey there!

Thank you for sharing your issue with us here. My name is Michelle and I’m part of the Razer Cortex technical support team. I am delighted to be of your assistance. 

To help you quickly resolve this issue on your side, could you please follow the steps below to troubleshoot:

1. Exit Razer Cortex. 
2. Go to this directory C:\Program Files (x86)\Razer\Razer Cortex, and find a .json file called “appsettings”.
3. Open the .json file “appsettings” with Notepad,.
4. Use ctrl + F to find “EnableGPUAcceleration”, and change “"EnableGPUAcceleration": true” to be “"EnableGPUAcceleration": false”
5. Save the changes of the “appsettings”
6. Re-launch Razer Cortex to see if this issue persists. 

If this issue persists after you disable “EnableGPUAcceleration”, please follow the steps below:

1. Check in your Task Manager if “explorer.exe” is running with the below method:
   • Make sure Razer Cortex is running.
   • Use ctrl + alt + delete, click Task Manager to open Task Manager. 
   • Go to “Details” 
   • Search “explorer.exe”
   • Check if the process “explorer.exe” is running.
     • If not, please click on “File” > “Run new task”, input “explorer.exe” in the box and click OK. Launch Razer Cortex to see if this issue persists.
     • If yes, please provide us with your Razer Cortex logs via pm.

       

We sincerely spologize for the inconvenience this issue has caused you. We’re looking forward to your reply soon. 

Thank you for your patience. 

Michelle

Did you mean you encounter the same issue？If yes, please disable the EnableGPUAcceleration by the method I mentioned above. 

If the issue persists, please provide us with your Razer Cortex logs. Thank you!

Michelle