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Are you connected to a home network and using a personal computer? Anyhow, allow me to tag my colleague. She can assist you further regarding the issue. Please help our friend here @Michelle-RazerCortex. Thank you!
Userlevel 7
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13 October 2021
Hey there!
Thank you very much for bringing this issue to our attention. My name is Michelle from the Razer Cortex PC technical support team. I will de delighted to assist you with your issue.
Before we start could you please provide us with your Cortex logs for us to further investigate this issue? I have PMed you a simple guide to help you collect and upload your Cortex logs. Please check it.
We apologize for any inconvenience this issue has caused you. Thank you for your patience.
@Razer.GuitarScar Thank you for tagging me.
Have a wonderful day!
Best regards,
Michelle
Thank you very much for bringing this issue to our attention. My name is Michelle from the Razer Cortex PC technical support team. I will de delighted to assist you with your issue.
Before we start could you please provide us with your Cortex logs for us to further investigate this issue? I have PMed you a simple guide to help you collect and upload your Cortex logs. Please check it.
We apologize for any inconvenience this issue has caused you. Thank you for your patience.
@Razer.GuitarScar Thank you for tagging me.
Have a wonderful day!
Best regards,
Michelle
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