Hey there,



Thanks for posting your concern on our support board. My name is Michelle from Razer Cortex technical support team and I will be happy to assist you with your concern.



I'm sorry for the issue you encountered. As a gamer myself, I understand how frustrating for you to face this kind of problem. Not to worry, I will try my best to help you out with this issue.



We are trying to fix this issue. But before we determine the correct resolution, we suggest a fast way to solve this problem on your part. Then, you can play games and continue to gain gameplay time in Season 3 competition.



Could you log out of Cortex, close it, then restart it, and log in? After that, could you try to open Apex Legends or other games you play from Cortex?



If this issue persists, could you provide us with the Cortex logs for us to further investigate it?



I will PM a guide to help you collect and upload Cortex logs if you need my assistance.



I will be looking forward to your reply soon. Take care and have a great day!



Best regards,

Michelle Chang

Razer Cortex PC Team

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Thank you for answering!



I did some tests and the problem comes from the game apex legends whether on steam or origin.

I have tried two other games Dota 2 and Titanfall 2 and on these two games the play time works perfectly

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This seems fixed, today Apex Legends playtime is working fine.

Thanks!

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Hi there, that is great! Please feel free to let us know if you need further assistance.



Michelle

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