Hello! so I seem to be experiencing a problem with the Razer Cortex system scan. I start up the file then goto system booster and start the scan the scan starts as it should then stops at 18% and is stuck on "Scanning for files files: HTML Help" and is at 47.3 MB of 22.2GB which is a lot that needs to be scanned and is holding back my PC from it's maximum performance. This problem started out of nowhere and I've tried reinstalling it and it does nothing to fix the problem. I saw on a post that I need to get the logs from it and uploading it to a google docs or dropbox link and posting it here so heres that > https://drive.google.com/file/d/1QF4oxfBUDFrzOo1uOuMoGq757XADpwWL/view
Please help me out here I am not techie what's so ever and am need of assistance so I'll be here consistantly checking this forum for anyone who may be able to help me. I would appreciate it very much please and thank you!
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Hello there!
Thank you very much for sharing your issue with us here. My name is Michelle from the Razer Cortex Technical Support Team. I am glad to assist you with your issue.
Thank you so much for sharing your Cortex logs with us. Here could you PM us your logs again? After checking your share link, it says we do not have access permission. Could you please give us the access permission so that we can further investigate it?
We'll be looking forward to your reply soon.
Take care and have a great day!
Best regard,
Michelle Chang
Razer Cortex team
Thank you very much for sharing your issue with us here. My name is Michelle from the Razer Cortex Technical Support Team. I am glad to assist you with your issue.
Thank you so much for sharing your Cortex logs with us. Here could you PM us your logs again? After checking your share link, it says we do not have access permission. Could you please give us the access permission so that we can further investigate it?
We'll be looking forward to your reply soon.
Take care and have a great day!
Best regard,
Michelle Chang
Razer Cortex team
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