Razer Cortex won't start

I am having the same issue

Hi @coolDeepRubySAPPHIRE343 @x3NJ01xP4ND4x ,

Thank you for sharing your issue with us here. My name is Michelle, and I’m part of the Razer Cortex technical support team. I am happy to be of your assistance. 

To resolve this in a quick way, please follow the steps below:

1. Exit Razer Cortex
2. Find “appsettings.json” file under this directory: %ProgramFiles(x86)%\Razer\Razer Cortex
3. Right-click the “appsettings.json” file, and select “Edit”.
4. Delete the three modules "DealsModule",  "ImageAdjustModule", and "SpaceRadarModule".
5. Save the changes to this file. 
6. Launch Razer Cortex.

Please provide us with your Razer Cortex logs via pm if this issue persists. 

Here are some screenshots for your reference. Please check them. 

Truly appreciate your feedback and patience. Thank you!

Michelle

Michelle-RazerCortexPC wrote:

Hi @coolDeepRubySAPPHIRE343 @x3NJ01xP4ND4x ,

 

Thank you for sharing your issue with us here. My name is Michelle, and I’m part of the Razer Cortex technical support team. I am happy to be of your assistance. 

 

To resolve this in a quick way, please follow the steps below:

1. Exit Razer Cortex
2. Find “appsettings.json” file under this directory: %ProgramFiles(x86)%\Razer\Razer Cortex
3. Right-click the “appsettings.json” file, and select “Edit”.
4. Delete the three modules "DealsModule",  "ImageAdjustModule", and "SpaceRadarModule".
5. Save the changes to this file. 
6. Launch Razer Cortex.

Please provide us with your Razer Cortex logs via pm if this issue persists. 

Here are some screenshots for your reference. Please check them. 

 

 

Truly appreciate your feedback and patience. Thank you!

 

Michelle

Worked like a charm for me Cheers Michelle

Every time I try and edit then save the file it just says this: 

YNotyourBusinessY wrote:

Every time I try and edit then save the file it just says this: 

 

Please open this file with admin account. We assume that this issue was caused by a missing dll of Microsoft Visual C++. If you do not have admin account, please install Microsoft Visual C++ by downloading it here: https://aka.ms/vs/17/release/vc_redist.x86.exe. Then, install it and relaunch Razer Cortex to see whether this issue persists. 

This download link is from the official Microsoft page:

 https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170

We apologize for the inconvenience this issue has caused you. Please let us know whether this works for you. 

Thank you!

Michelle

Michelle-RazerCortexPC wrote:

Hi @coolDeepRubySAPPHIRE343 @x3NJ01xP4ND4x ,

 

Thank you for sharing your issue with us here. My name is Michelle, and I’m part of the Razer Cortex technical support team. I am happy to be of your assistance. 

 

To resolve this in a quick way, please follow the steps below:

1. Exit Razer Cortex
2. Find “appsettings.json” file under this directory: %ProgramFiles(x86)%\Razer\Razer Cortex
3. Right-click the “appsettings.json” file, and select “Edit”.
4. Delete the three modules "DealsModule",  "ImageAdjustModule", and "SpaceRadarModule".
5. Save the changes to this file. 
6. Launch Razer Cortex.

Please provide us with your Razer Cortex logs via pm if this issue persists. 

Here are some screenshots for your reference. Please check them. 

 

 

Truly appreciate your feedback and patience. Thank you!

 

Michelle

I followed the steps described above to be able to open the Razer Cortex and it partially worked. Basically editing the file disables some functions of the program that I consider essential, such as the store and rewards functions.

Only the boost part is partially working and for many it's fine but not for me. I would like to know when they will release a hotfix or a new update to correct this as it has been like this for two weeks and there is no official information about the repair.

Ps. The previous version of Cortex worked well but it is not possible to downgrade the program (even though I have the executable of the previous version, when installing it it automatically updates to version 10.8.15.0
I'm still waiting, but this is a bit disappointing. Thank you for your attention and for trying to help us.

Hey there!

Thank you for sharing your issue with us here. We sincerely apologize for the convenience this issue has caused you. 

We assume this issue was caused by a missing DLL of of Microsoft Visual C++. The next version will resolve this issue. However, it will need several days.

If you want to resolve this right now, please try another method. Please follow the steps below:

Step 1: Add the 3 modules back. 

1. Exit Razer Cortex
2. Find “appsettings.json” file under this directory: %ProgramFiles(x86)%\Razer\Razer Cortex
3. Right-click the “appsettings.json” file, and select “Edit”.
4. Add the three modules "DealsModule",  "ImageAdjustModule", and "SpaceRadarModule" back. 
5. Save the changes to this file. 

Step 2: Install Microsoft Visual C++.

1. Download the Microsoft Visual C++ here: https://aka.ms/vs/17/release/vc_redist.x86.exe. This is provided from the official Microsoft page:

   https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170

2. Install it 

3. Launch Razer Cortex

Please let us know if the second method works for you. 

Michelle