I tried to plug my mouse into a usb-c port on my macbook air using a usb-a to usb-c adapter but the cursor for some reason wasnt moving, although the buttons were working fine and it lit up, I thought it had something to do with my mac but I have now tried on my ps5 without the adapter and same thing. Would this be due to the usb adapter possibly damaging the mouse, if so is there any fix and should I stop using the adapter, only just purchased it today.
This topic has been closed for replies.
- Razer Support
- 385 replies
Hey there,
I understand you're having issues with your Razer Deathadder Essential. No worries, let me help you! Please try these troubleshooting steps on this link to help resolve the issue:
-
Ensure the device is plugged in directly to a PC and not a USB hub.
-
Make sure the firmware on your Razer mouse is up to date. See Software and Firmware Updates for Razer Peripherals for any available firmware updates for your device.
Note: If your device is not listed, then it does not have firmware or software available for download.
-
Clean your Razer mouse and mouse sensor.
You can view the video below for instructions or review a copy of the video transcript.
If the issue persists after performing the troubleshooting steps, please send me a PM together with your device's serial number and proof of purchase for a possible warranty claim. You can upload your proof of purchase to your Google Drive and send me the link. Make sure that the link is set the sharing settings to "Anyone with the link can view". Thank you!
*Thread locked to curb conversation to PM.
Sign up
Already have an account? Login
Log in with Razer ID to create new threads and earn badges.
LOG INEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.