razer deathadder v2 pro not charging | Razer Insider
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Hello,

I recently purchased a Razer DeathAdder V2 Pro mouse, which is still under warranty. I am experiencing an issue where sometimes the mouse charges when plugged in, and other times it does not. I have not been able to determine the cause of this inconsistency.

I have already contacted technical support, but I did not receive a satisfactory solution. Therefore, I am reaching out again in the hope of resolving this issue. Could you please assist me with troubleshooting steps or provide a replacement if necessary?

Thank you for your assistance.

Best regards,

 

Hi TurqBurak,

Does your mouse still turn on? If you attempt to charge your mouse, does it show that it’s charging, or is the % stuck? Have you tried performing the troubleshooting in this article? If the steps didn’t work, PM me your mouse serial number and existing case number so I can review your case history. All the best!

*Thread locked to curb the conversation to PMs.

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