I am using a razer deathadder v3 mouse, the mouse dpi light is blinking but it is not working. I recently received a windows update, could that have caused a problem?
Razer DeathAdder V3
Userlevel 7
+1
Try connecting into different port (at least USB 3.0 directly into motherboard).
Try removing all drivers and synapse:
Uninstall Synapse
Download & run this tool: https://rzr.to/Tf53xj to remove any razer drivers/leftovers
Then restart your PC
After reboot install Synapse again (as administrator).
Also you can try the mouse without synapse on other PC.
I'm sorry, I did everything you said, but it still didn't work, the green dpi light is still flashing under the mouse.
Userlevel 7
+1
So you can only warranty return it.
You can also try contacting Razer Support directly: https://mysupport.razer.com/app/warranty-support/
Okay, it sounds good, it's under warranty. The mouse broke without me doing anything. Actually, we can exchange it instead of returning it.
So how do I return or exchange?
I wrote to Razer support, I hope they can help, but as I said, I didn't do anything, while I was playing a game, it suddenly went away and the dpi light is blinking, only the sensor light is on.
Userlevel 7
+1
So how do I return or exchange?
I always return to the shop, where I bought it. So if you’ve ordered it via Amazon for example, then I’d contact Amazon, but since you’ve already wrote to Razer Support, just wait for their response.
Me too, I think firmware reset after updating, Razer viper 8KHz same issue, but this problem solved only restart motherboard mouse or use programmer, refirmware
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