Razer Devices Disconnecting and Re-Connecting: My Observations | Razer Insider
Skip to main content

Razer Devices Disconnecting and Re-Connecting: My Observations


Alright, I’ve become too fed up with this, so I’m posting to see if anyone else notices these criteria I get for this issue.

 

For reference:

PC Specs: Intel i5 12600, GeForce RTX 3060 - Zotac Gaming edition, Corsair Vengence Pro - 32GB x2 - filler units x2, ASUS “PRIME” series mobo, Samsung EVO (960?) 2TB m.2

Razer Devices: Blackwidow V4 X, Naga Pro v1, Chroma Mouse Dock, Goliathus Chroma Extended mousepad

 

First: The issue seems to update the lighting, both the keyboard and mouse at the same time, but not the mousepad or mouse dock. I believe this may have ties to the game-profile link feature because of my mousepad and docks’ lack of profiles, but no evidence, just observation.

 

Second: The issue only arises when I’m actively playing a game. Specifically, it seems to happen to me more when I’m playing Apex: Legends then when I’m playing The Finals. This leads me to believe it could be linked to the in-game lighting effect, where games (such as Apex for example) take over your lighting and “immerse you” more into the game by making the lights match what’s on the screen. Again, just speculation.

 

Third: There are 2 distinct disconnects when a “patterns” passes, where the mouse - drops inputs (and holds any active inputs like holding a click) for about a 10th of a second and then comes back for about ½ a second - and then drops inputs for another 10th of a second, before returning to normal. The lighting follows suit, flashing with every input drop at the exact same time.

 

Fourth: This issue seems to “ramp up” in intensity. My “fix” for the issue has always just been uninstalling and reinstalling everything Razer related, but it never is a permanent fix. The reset fixes the issue at first, but after about a month (for me), it slowly starts happening again. First with just 1 or 2 a play session, but then the next day 4, then 8, then never ending, sometime multiple “patterns” within a second. When it gets this out of control, it makes any game COMPLETELY unplayable, and the “fix” takes multiple HOURS, something I don’t have much of.

 

Conclusion: I believe it’s caused by a specific “feature”, and maybe that after some time, more and more instances of Razer software start running simultaneously, causing that “ramp up” that I was talking about earlier. Unless it’s normal, I came to this conclusion seeing about 50 instances of Razer’s software running in the background in task manager, but that could be different threads or separate “features” running adjacent to the main program.

 

Either way, this is (without a doubt) the most annoying issue I have ever had with any software I’ve ever used. If it weren’t for expired/voided warranties, I would have returned my devices and went down the “multiple brands” route, but I can’t unfortunately, and money is something I don’t have a lot of right now, so I can’t buy other devices to replace these. If there is any 3rd party software that maintains device functionality while removing bloatware, I’d highly appreciate it. Even if there’s no native lighting built in, I have OpenRGB for that. 

 

To Razer: If you are seeing this, please do something about this issue. It’s not a small and localized issue, probably thousands of us are effected by this. You got hardware right, so do the other half of the job right too. You have loyal customers, for your sake, don’t loose them.

 

tl;dr: The individual paragraphs labeled “First” to “Fourth” list detailed issues about the problem as a whole, “Conlusion” and “To Razer” in the following 2 paragraphs are just me ranting and sharing my thoughts and opinions.

Did this topic help you find an answer to your question?

4 Replies

Mindaroloadquick559

I’m having the same issue with Blade 16 2023 and DA V3 Pro connected through Dell WD22TB4 dock, the only temporary solution for now is plugging the USB dongle straight to the laptop.


As an addition, I’ve noticed this only happens IN GAME, meaning it’s likely to do with profiles or game-based lighting in some way.

I’m going to try removing linked games and see what that does


Mindaroloadquick559
Purplepapercut wrote:

As an addition, I’ve noticed this only happens IN GAME, meaning it’s likely to do with profiles or game-based lighting in some way.

I’m going to try removing linked games and see what that does

I have been able to pin point the problem to the PCH chip overheating, which controls I/O connections like USB devices. I have reinstalled 23H2 windows instead of 24H2. At idle, PCH chip was at 100C in 24H2 and 85C in 23H2, when stressed, the mouse and audio would drop out/crackle when the PCH chip surpasses approximately 106-107C. Now it did take longer for that to happen in 23H2 because of lower base temps, but it still inevitably reaches that temp where the chip began to produce issue. I have tried repasting, especially the PCH chip with Upsiren UX6 Pro thermal putty and it wouldn’t make the matter any better. At this point I’m sure it could be Razer heatsink is not capable of resolving the heat from the PCH chip or I might have a faulty motherboard.


Ok, I tested it, and removing the linked game feature from what I was playing didn’t work. Unfortunately, it happens in all games, and I’m starting to wonder if a lawsuit couldn’t come out of this very major issue. It’s effecting thousands, if not more, and it’s something that could cost ME a pretty penny to fix. (all new non-Razer devices). Again, Razer, if you see this, can you give me my money back? Regardless of warranty status, because it’s not a physical issue happening. I CAN’T PLAY ANY GAMES RIGHT NOW, so please do something. (and don’t be stupid and tell me what you’ve told me before, I AM NOT reinstalling synapse again for like the 30th time.)


Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings