Razer Electra v2 USB Not Recognized | Razer Insider
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Razer Electra v2 USB Not Recognized

V
So I have been using my Razer Electra v2 USB for around a year, and then suddenly in the middle of a game, they stopped working. When I try to reconnect them it just says USB Device Not Recognized and the error code 43. I tried putting into other usb ports, and my ps4, and nothing worked. Hope I get to fix this error
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    5 Replies

    Razer.Caziel
    • Razer.CazielRazer Support
    • I am the Lightbringer
    • 4792 replies
    • July 21, 2020
    If you get the same results on another platform like a PS4, the headset is highly likely dead. Do send me a PM with the serial number so we can try to isolate the issue.
    Z
    • zxzx2296
    • 1 reply
    • July 22, 2020
    i have the same problem
    Razer.Caziel
    • Razer.CazielRazer Support
    • I am the Lightbringer
    • 4792 replies
    • July 25, 2020
    zxzx2296
    i have the same problem
    Please indicate what version of Windows your PC is running. I'd appreciate it if you can send me a PM with the serial number of your headset. That way, I can validate the model and look into model-specific solutions.
    T
    Same problem here, this is the only thread with an answer.
    Razer.Caziel
    • Razer.CazielRazer Support
    • I am the Lightbringer
    • 4792 replies
    • August 23, 2020
    TheDarkOchild
    Same problem here, this is the only thread with an answer.
    Send me the serial number of your headset and a screenshot of how it appears on the Device Manager. Let's go from there. *Locking the thread to curb conversation to PMs.
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