Razer Electra V2 USB Recognised, but no sound output | Razer Insider

Razer Electra V2 USB Recognised, but no sound output

  • 26 March 2019
  • 5 replies
  • 11 views

Hi, I am new here & I normally don't post in forums and other places, but today I am frustrated enough to seek for help personally.

I bought a Razer Electra V2 USB last year, and I was enjoying it. It had some problems, but all things considered I liked it.

It had certain problems when it suddenly stopped outputting sound, then if I just disconnected the headset from the USB port, & reconnected again it worked fine. There was another problem about windows recognising the headset as "Context HD Audio" & sounded like garbage, but after googling for a bit I found out about the firmware updater, & Updated the firmware, It worked fine since then.

But today, suddenly the headset stopped working again, & like always, I disconnected the headset form the front USB of my PC and reconnected, but it's not working anymore. The headset is perfactly showing up as Razer Electra V2 USB, but when I initially connect, instead of having the sound level of last time I connected it, it starts at 0, and whenever I want to change it, it shoots up to 100, nothing in between. That all would be fine, but there is no sound coming from the headset. I tried googling, but I am not sure how to google it, so I am posting it here & hoping somebody would help.

(The problem can be seen in the attached GIF)

Is there any solution? Or do I have to go for warranty support? That would be frustrating, considering I live in Bangladesh, where I don't think warranty claim would be fast, & this is the only pair of headphones I have.

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5 Replies

Hi there, @voidSjon! Were you able to try to isolate the issue by connecting the headset to another computer? If you try to connect it to another computer and do get the same results, send me the serial number of your Razer Electra V2 headset through PM. Also, don't forget to include the link of this thread. Let's continue from there.
Same problem, I think this crap needs another firmware update, I'm pretty frustrated too, 1 year with this headset, and it's the worst experience I have in my life with this kind of product
@voidSjon @Razer.FatKidWanderer
Same problem here! Got Electra V2 USB a few moths ago and every now and then they stopped working. I had to disconnect and connect them to work again. But now they don't output sound anymore. Problem is just like in your gif and Synapse 2.0 or 3 can't recognise headset.
Userlevel 3
serjaah1
@voidSjon @Razer.FatKidWanderer
Same problem here! Got Electra V2 USB a few moths ago and every now and then they stopped working. I had to disconnect and connect them to work again. But now they don't output sound anymore. Problem is just like in your gif and Synapse 2.0 or 3 can't recognise headset.

Hey! Let me help you. Please drop me a PM along with the serial number of your Electra V2. I'll be waiting.
Userlevel 3
ChuckZins
Same problem, I think this crap needs another firmware update, I'm pretty frustrated too, 1 year with this headset, and it's the worst experience I have in my life with this kind of product

There's no call for bad language. We're here to help. If you're still having this issue, please don't hesitate to send me a PM. Kindly include your headset's serial number as well.