I don't know why i can't update the mouse, but i allready updated to 1.02 the dock and , now i have my mouse with 1.00.34 and my dock 1.02 and don't compatible... i can rollback the dock 1.00.34 to work again or only is a fucking bug of this device. This hardware is too expensive in ARGENTINA, same that a Salary of a common person, pls i need find a solution.
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What is the model of your device? Did you update the firmware using the download link directly from our website? Please send me the serial number of your mouse via PM so I can check its information and assist you properly. Let's continue from there.
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