Hello can someone in here help me? I losty simcard and my razergold account has some gold in it. I want to use it now but it keeps on asking for an otp frm the old sim. I dont have the back up codes either.
Answer
Razer gold account lost sim
Best answer by Razer.Aero
Hello xChan1131x,
I’ve responded to your PM and I'm glad to inform you that we have successfully removed your old phone number from your Razer account as an Authenticator. I suggest setting up a new one to secure your Razer account by following the steps below:
1. Log in to your Razer ID account.
2. Select 2-Step Authentication under Security.
3. Enter the code sent to your Razer ID email.
4. Set up your preferred 2-factor authentication method.
Or you may enable an authenticator App for Razer ID. Here is the link for the guide. Let me know if that works for you.
*Thread locked to curb the conversation to PMs.
This topic has been closed for replies.
- Razer Support
- Answer
Hello xChan1131x,
I’ve responded to your PM and I'm glad to inform you that we have successfully removed your old phone number from your Razer account as an Authenticator. I suggest setting up a new one to secure your Razer account by following the steps below:
1. Log in to your Razer ID account.
2. Select 2-Step Authentication under Security.
3. Enter the code sent to your Razer ID email.
4. Set up your preferred 2-factor authentication method.
Or you may enable an authenticator App for Razer ID. Here is the link for the guide. Let me know if that works for you.
*Thread locked to curb the conversation to PMs.
Sign up
Already have an account? Login
Log in with Razer ID to create new threads and earn badges.
LOG INEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.