I try to make a transaction with the razer gold card but it asks for the code on the sim for 2 factor authentication and I don't receive it, I mention that I haven't changed the number, I can't even choose another method because in order to access the backup codes I need the code received by sms which I don't receive
Hey madalinnn22,
For Razer Gold 2FA concerns, please contact customer service via submit a ticket or Live Chat by clicking the green chat button at the bottom right. Make sure provide them with following information below so they can validate your account.
1. Registered email:
2. Razer ID :
3. First Name:
4. Last Name:
5. Birthdate:
6. Mobile phone number:
7. Billing address:
If you need further help, PM me your case ID number so I can coordinate your concern to the assigned team. All the best!
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