Noticed this issue recently. The charge case is green, so I assume there's sufficient power to charge my earbuds, but whenever I try to power on the buds after few hours of them in the case, it still says low power, and proceed to shutdown.
No idea if by using a USB C to C charging cable is the issue, or can I only charge them using the Razer cable which comes with it? Strange thing is the case is in 'green light' but the buds just refuses to charge.
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It shouldn't matter what cable you are using to charge the carrying/charging case. There really isn't much that we can do from here, so you're highly likely looking at an RMA. Shoot me a PM so I can kickstart a case on your behalf.
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