Razer Hammerhead True X, right earbud won't turn on | Razer Insider

Razer Hammerhead True X, right earbud won't turn on

  • 24 December 2022
  • 18 replies
  • 9264 views

Battery was 90% last checked 10 minutes ago. Was working fine. Now the right earbud won't on. im confused. How to fix? Tried everything in this link https://mysupport.razer.com/app/answers/detail/a_id/547/~/one-of-the-razer-hammerhead-true-wireless%C2%A0earbuds-is-not-connecting-and-playing
Still won't turn on ;-;

18 Replies

I just ran into this issue today. I tried everything and nothing has worked. Have you been able to find a solution yet?
Userlevel 7
cafeRedOrangesmart977
Battery was 90% last checked 10 minutes ago. Was working fine. Now the right earbud won't on. im confused. How to fix? Tried everything in this link https://mysupport.razer.com/app/answers/detail/a_id/547/~/one-of-the-razer-hammerhead-true-wireless earbuds-is-not-connecting-and-playing Still won't turn on ;-;
NiflheimNine
I just ran into this issue today. I tried everything and nothing has worked. Have you been able to find a solution yet?

Hey cafeRedOrangesmart977 and NiflheimNine! Thanks for performing the steps from our support page. If you are still experiencing the issue, please contact your reseller and request a replacement. Also, if you are located within Razer’s shipping network and bought it from our authorized reseller, please send me a PM, including your proof of purchase so I can verify its warranty and eligibility for a warranty claim.

Same issue. I think that the main problem here is that the left earpiece has no power at all. Just purchased this last year and early months with me it already shows signs of malfunction issues. Crap!

I have been this concern for 3 days now. How do we fix this? The right ear bud turns off a few seconds after taking it out from the cradle. This sucks

Same issue on my right earbuds. No!!!

I just found out that the right bud turns off automatically when there's s no activity. I tried running the music player on my phone while the buds connected and the right bud stayed on. 

But once there is an idle moment, the buds, right one, automatically turns off. It's very inconvenient. Razer folks, you might want to update your firmware to fix this issue. 

cafeRedOrangesmart977
Battery was 90% last checked 10 minutes ago. Was working fine. Now the right earbud won't on. im confused. How to fix? Tried everything in this link https://mysupport.razer.com/app/answers/detail/a_id/547/~/one-of-the-razer-hammerhead-true-wireless earbuds-is-not-connecting-and-playing Still won't turn on ;-;
NiflheimNine
I just ran into this issue today. I tried everything and nothing has worked. Have you been able to find a solution yet?

Hey cafeRedOrangesmart977 and NiflheimNine! Thanks for performing the steps from our support page. If you are still experiencing the issue, please contact your reseller and request a replacement. Also, if you are located within Razer’s shipping network and bought it from our authorized reseller, please send me a PM, including your proof of purchase so I can verify its warranty and eligibility for a warranty claim.

Hi, I had the same issue, right one not working, I tried all the instructions given to me in the internet, none of them worked, so I tried cleaning the case with some paper and after I put them back to the case and out, it worked, but still wonder how this might have caused the problem, hope it works for you guys.

cafeRedOrangesmart977
Battery was 90% last checked 10 minutes ago. Was working fine. Now the right earbud won't on. im confused. How to fix? Tried everything in this link https://mysupport.razer.com/app/answers/detail/a_id/547/~/one-of-the-razer-hammerhead-true-wireless earbuds-is-not-connecting-and-playing Still won't turn on ;-;
NiflheimNine
I just ran into this issue today. I tried everything and nothing has worked. Have you been able to find a solution yet?

Hey cafeRedOrangesmart977 and NiflheimNine! Thanks for performing the steps from our support page. If you are still experiencing the issue, please contact your reseller and request a replacement. Also, if you are located within Razer’s shipping network and bought it from our authorized reseller, please send me a PM, including your proof of purchase so I can verify its warranty and eligibility for a warranty claim.

Hi, I had the same issue, right one not working, I tried all the instructions given to me in the internet, none of them worked, so I tried cleaning the case with some paper and after I put them back to the case and out, it worked, but still wonder how this might have caused the problem, hope it works for you guys.

Can confirm, cleaning the case worked me as well

İ was experiencing it with my left earbud i tried it pairing it with Google (with one earbud) it worked

I got the same issue my right earbud is not responding and the light keep staying on i tried everything to no use is there any fix ?

Hello if none of this didn’t work, then the problem might be what i also expirenced:

So,you go to your PHONE to see that the earbuds are connected and you  that the battary is at 100% cause you charged them all day,and that the problem.Basically for some reason the phone won’t tell you the REAL % why is that true? Cause basically what i did to see this was to TAKE the wire and connect it to the pc the earbuds case can charge from there.NOW what you basically do is to go to your pc bluetooth connect with the buds and have the lid open BUT DONT take off the buds.When you connect you will see the battary % from the PC you  see that the battary is low between 10% or 0%. (thay the REAL %)SO what you do next is to close the lid and leave this ro charge.Whan is charged (it doesn’t have to be 100% as but if you want to leave it a long time to fully charge do it)

open and the lid WHILE YOU HAVEN’T unpluggrd the wire and you will see that both earbuds works

Conclusion :

For some reason the buds case won’t charge both of the buds  (for some reason again).SO try what i did to charge it form the PC (or laptop).Maybe that works because pc scan the details of the product more in to it than the phone’s.

Hope that helps, DON’T go immediately somewhere to fix you the earbuds when this problem turn up cause you will pay for no reason just for someone to fix this.SO be calm try some of the other answers above (or below)

and you will sucsses.If not take it to be fixed

 

I hope that work’s with you too have a nice day :) (sorry for my bad english)

I just bought a pair of Razer Hammerhead True Wireless ear pods. They are fully charged indicated by the green light but when i try and pair them I get nothing No sounds indicator not promt. I open the case get the green light with the pods in the case sitting next to the computer case and zero. 

 

This happened to me too but it was almost 2 years ago and now it’s happening again. At that time I have found that If I left the one that won’t turn out of the charger for 3-5 day and then charge it for 10 minutes. It will work
 

but right now my left one won’t turn on again so I will take it out of the box and I will let you guys know in 5 days if it still works or not. 

I just got this problem this morning. I wonder if this is something that might be happening at razer or smth. I doubt it is but someone else is having the same the same problem as me except mines the right one. I’ve had these for a bout a year and they’ve worked without any problems but I dont know. 

I just got this problem this morning. I wonder if this is something that might be happening at razer or smth. I doubt it is but someone else is having the same the same problem as me except mines the right one. I’ve had these for a bout a year and they’ve worked without any problems but I dont know. 

When I mean someone is having the same problem, I mean today someone else is.

I just got this problem this morning. I wonder if this is something that might be happening at razer or smth. I doubt it is but someone else is having the same the same problem as me except mines the right one. I’ve had these for a bout a year and they’ve worked without any problems but I dont know. 

When I mean someone is having the same problem, I mean today someone else is.

Actually my earbud is working now I just had to clean the case with a q-tip

I just got this problem this morning. I wonder if this is something that might be happening at razer or smth. I doubt it is but someone else is having the same the same problem as me except mines the right one. I’ve had these for a bout a year and they’ve worked without any problems but I dont know. 

When I mean someone is having the same problem, I mean today someone else is.

Actually my earbud is working now I just had to clean the case with a q-tip

I was wondering how did you clean it with the q tip? I tried it and it had no effect.

This happened to me too but it was almost 2 years ago and now it’s happening again. At that time I have found that If I left the one that won’t turn out of the charger for 3-5 day and then charge it for 10 minutes. It will work
 

but right now my left one won’t turn on again so I will take it out of the box and I will let you guys know in 5 days if it still works or not. 

Did it work?

 

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