Razer Huntsman Elite: Media Wheel doesn't adjust volume or mute

Greetings, First off, i tried to call, online chat ANd submit a form for support. All of these options with Razers website either say they aren't accepting any support calls at this time OR give you a form that doesn't allow you to enter "I need help with..." in either Edge or Chrome, which causes a network error on submission. My Razer Huntsman recently started this weird problem where if i adjust he volume wheel i see the display on screen show it should adjust, but it doesn't actually do anything of the sort. IF i press mute that also doesn't mute the PC nor does it cause the Speaker icon to display as if it was muted.