I have a Razer Huntsman TE (v1) that suddenly stopped working. I’ve already done due diligence in trouble shooting it.
tldr; keyboard stopped working on desktop, tried it on my laptop it works, not a port issue, not a cable issue, won’t get detected in Device Manager (desktop only) but works ok in Laptop
- Desktop: I use it as my permanent keyboard for my desktop. After booting my PC it suddenly wont accept any input. LEDs also won’t light up
- Laptop: I tried using it in my laptop, with the same cable and it works just fine: keyboard lights up and I can type normally
- Desktop: Not a Desktop USB port hardware issue: I already tried changing ports, confirmed those ports work as my other peripherals works when I tested them with the same port
- Desktop: Demo mode (space + capslock + esc) works, it lights up and all but returning it to non-demo/typing mode, it wont work, i can’t type and LED does not light up
- Laptop: Demo mode (space + capslock + esc) works and non-demo/typing mode works
- Desktop: won’t appear in the Device Manager
- Desktop: restarted, uninstalled synapse and all “Razer” items in Device Manager, restarted, still wont work.
- Desktop: tried the firmware updater, (https://mysupport.razer.com/app/answers/detail/a_id/13676) won’t work as it can’t detect that the keyboard is plugged.
- Laptop: tried the firmware updater, says my keyboard is already up-to-date
- Desktop: tried the Device Detection Troubleshoot Tool (https://mysupport.razer.com/app/answers/detail/a_id/5776/~/how-to-use-the-device-detection-troubleshoot-tool) completed the process and still wont work.
