Unfortunately, it is a MESS with you, Razer... I am absolutely disappointed and frustrated of your "support team" and your "software".
Since February I am opening ticket after ticket. I am testing, making videos, sending logs but NOTHING happens! In some cases I ware able to write a MANUAL for RECUNSTRUCTING an issue but I got no answer!
My Tartarus is not working, my Huntsman is making problems now, too. My LED sync with ASUS is broken and the HUE integration is also not workling correctly. All these problem do I have since ONE update in March. Razer is not reading my posts correctly, they ask the same questions every week, each answer is from another technician.
Regarding my ASUS Aura sync problem, I've got - after 14 days with detailled exchange of information in direct conversation, tech support and dev team - the answer: We don't support it because it is a 3rd vendor product... I thought Razer WANT to integrate other vendors with Razer Connect??? Seems like you won't...
So in the end:
- Tartarus keys are not working correctly
- Huntsman keys are not working correctly
- 3rd party RGB sync does not work correctly with ASUS
- 3rd party RGB sync with HUE does not work correctly
- Razer is not ready to take all my devices back so I will get my money back
So, Razer, TELL me: Why should I play and work with your products? Why should I promote it in my blog? Why should I recommend it to friends or at work? Why should I EVER sell it to my customers?
If I would treat MY customers like YOU do, they would search a new IT expert ASAP - and that is what I will do now! That was the last time I've bought OR sold Razer products and promote it!
But hey! The REALLY main thing is, that you have masks now and drinking straws! Hopefully these products are working better and nobody will die using it...
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