Razer Kaira Warranty | Razer Insider

Razer Kaira Warranty

  • 20 May 2024
  • 1 reply

Good morning I hereby find out how I can send my Razer Kaira under warranty. I bought it 2 months ago and the battery doesn't charge

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1 Reply

Hello tribalpox,

I’m here to help. The following are possible causes why the Razer Kaira is not charging or turning on:

  • Damaged charging port
  • Faulty charging cable
  • Faulty battery

Follow the troubleshooting tips below to resolve a Razer wireless headset that is not charging:

  1. Ensure the charging cable is working and plugged in properly.
  2. Use a spare charging cable.
  3. Ensure the charging port is not loose or damaged.
  4. Check the Device Status in Razer Synapse or Razer Audio App to see if the headset is charging.

Feel free to send me a PM with your device serial number and proof of pruchase so I can check for replacement options. Save the shareable files via any online drive account listed here. Have a great day!

*Thread locked to curb the conversation to PMs.