Razer kitty - Twitch alerts not working?

So I have the razer kitty headset and I've downloaded the streamer companion app. Twitch and streamlabs is connected. But for some reason it's just not reacting to alerts from twitch. such as when someone follow me. Only the donate alert works when I test the widgets in streamlabs, which is the only alert connected through streamlabs. But all the alerts connected through twitch does not work when I test them OR during stream...