Razer Kiyo Issue – Instant Crash and Disconnection When Activated | Razer Insider
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Razer Kiyo Issue – Instant Crash and Disconnection When Activated


Hi everyone,

I’m having a problem with my Razer Kiyo webcam and I can’t figure out what’s going wrong. Whenever I try to use it (whether it’s on OBS, Discord, Windows Camera app, etc.), the ring light turns on, the video feed starts to appear… and then the camera instantly shuts off. It’s like it crashes as soon as it activates.

After that, it disconnects and reconnects automatically without me having to unplug it. The issue repeats itself every time, and I can’t get it to work properly.

I’ve tried different USB ports, restarting the PC, uninstalling and reinstalling drivers, but nothing has helped so far. Has anyone experienced a similar issue or knows what might be causing this?

Thanks in advance for any help!

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2 Replies

bryan_chang96

they have been avoiding this issue for years

no solution has been provided expect for a link to a firmware from 2023

i believe they have left razer kiyo at end of production and no longer wants to fix any issues


Is there an update to this? When I just purchased my Kiyo device (Nov 2024), it worked fine in the beginning, however since recently I have been experiencing the same issue as described above.

Please let me know how I can fix this? Or should I return my device to the vendor under its waranty?


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