Razer Kiyo not working | Razer Insider

Razer Kiyo not working

  • 4 September 2022
  • 8 replies

Hi, as per the title I'm having issues with my Razer Kiyo, which I had bought only a few months ago. Essentially, during a Zoom call, the light suddenly started flickering and it has never been able to capture video ever since. Whenever I unplug and re-plug, it briefly shows up on Razer Synapse, but when I click on it, the app goes blank and freezes. Then when I restart Synapse, the Kiyo module is no longer there. Similarly, in Device Manager, it's detected at first but then goes hidden when I try to use it i.e. by opening the Camera app.

I've done a lot of browsing and haven't found much in the way of help, thus I decided to come here. I've tried all of the following, and none have worked:
-tried different USB ports
-uninstalled and reinstalled synapse, as well as the Kiyo webcam device + its drivers
-updated the webcam firmware
-checked and changed camera privacy settings
-updated Windows
-followed this video
-added EnableFrameServerMode dword via regedit and setting its value to 0
-validated all files

List goes on, essentially I've tried everything I could think of or could find online, and again, nothing has worked so far. Any help would be appreciated.

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8 Replies

Having same issue. Following thread.
my camera recently started flickering during recording and I don't know why. I'm using mac and recording in quicktime. I never had issues before. I'm trying to find any support to fix this issue but I'm struggling
same issue as well my camera not working and flickering
Same Issue, rly annoying...

i have a video of somone who has the exact same bug please do something...
Mine is doing the same thing!
Userlevel 7
Mine is doing the same thing!

Have you tried working to update the firmware and installing all available firmware for your device? Feel free to send me a PM should you need additional assistance.
I have the same issue.
Userlevel 7
I have the same issue.

If the issue persists even after connecting the device to another computer and USB port, please submit a case to our Support Team or send me a PM so I can help you start an investigation. I'll be locking this thread to curb our conversation privately.