Razer Kiyo Pro firmware update | Razer Insider

Razer Kiyo Pro firmware update

  • 21 April 2021
  • 9 replies
  • 28 views
I
I am trying to download a firmware update for my Kiyo Pro but it is telling me to contact support but when I try to select a reason it wont let me. What a let down this is seeing I spent 200$ on the cam and there customer service isnt good.
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9 Replies

C
I am having the same issue and thoughts on my end... I figured it was just gonna be a download like any other firmware/software updates. 😕 Hopefully it doesn't take as long as the focusing... ._.
Razer.Speedcr0ss
Userlevel 7
Iamsauceddd
I am trying to download a firmware update for my Kiyo Pro but it is telling me to contact support but when I try to select a reason it wont let me. What a let down this is seeing I spent 200$ on the cam and there customer service isnt good.


Hi everyone! I'll share what I've posted from this thread and let me know if it helps:

  • Close the firmware updater application.
  • Unplug and re-plug the camera.
  • Ensure Synapse 3 is NOT running.
  • Ensure the camera is not in use by any application before starting and during the update process.
  • Run the firmware updater again.
female.jp
Razer.Speedcr0ss
Hi everyone! I'll share what I've posted from this thread and let me know if it helps:

  • Close the firmware updater application.
  • Unplug and re-plug the camera.
  • Ensure Synapse 3 is NOT running.
  • Ensure the camera is not in use by any application before starting and during the update process.
  • Run the firmware updater again.



Hey there Speedcr0ss! Could you please confirm which version is the most current/latest firmware update? I can't find anything concrete, but Synapse insists there's an update I'm missing.
T
Unable to update new firmware since the link the in synapse takes me to an empty page.
Razer.Speedcr0ss
Userlevel 7
Hey everyone! The link that our devs given has a limited time as the team wants to avoid other users from installing this update for a different model/device and could lead to an incompatibility issue. Thus, that firmware link is intended to resolve a particular behavior only. Please submit a case to our Support Team or send me a PM so I can assist you in generating one.
S
Hey, here:

/cant-update-kiyo-pro.73524/

greetingy
Razer.Speedcr0ss
Userlevel 7
female.jp
Hey there Speedcr0ss! Could you please confirm which version is the most current/latest firmware update? I can't find anything concrete, but Synapse insists there's an update I'm missing.


It's on version 1.0.3. I've sent you a PM.
Y
After updating to 1.0.3r2, kiiyo pro does not work properly. Please tell me how to fix it.
T
@Razer.Speedcr0ss can you send me the link as well please
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