Hi all, hoping someone can help or confirm this is a hardware issue before I go the RMA route.
Setup: Razer Kiyo, used on Discord with background replacement enabled, and Nvidia Broadcast for stronger background removal. Worked fine for several days.
Issue: Camera suddenly stopped working reliably. Symptoms:
- Camera opens in whatever app I'm using, but freezes after a few seconds.
- When trying to use it with Nvidia Broadcast specifically: the LED flickers, then turns off, I hear the Windows USB disconnect sound, and the camera disappears entirely from Device Manager and Razer Synapse.
- Without Nvidia Broadcast (just Discord's native background removal), it sometimes works for a while before failing again.
Troubleshooting already done:
- Replugged camera into different USB ports, including a USB hub — same issue.
- Fully uninstalled and reinstalled Razer Synapse multiple times.
- Uninstalled and reinstalled the camera driver via Device Manager multiple times.
- Restarted PC after each reinstall.
- Tested the camera on a completely different PC (my brother's), which also has Razer Synapse installed but no Nvidia GPU at all — camera still failed the same way there.
Since the issue persists across different USB ports, a full Synapse/driver reinstall, and even a totally different computer with different hardware, this seems to point to a hardware fault in the camera itself rather than a driver/software conflict.
Questions:
- Has anyone else seen this exact flicker-then-disconnect pattern with the Kiyo?
- Is this a known failure mode (e.g., USB controller or cable degrading)?
- Given the troubleshooting above, does this look like a clear RMA case?
Any input appreciated before I submit a support ticket. Thanks!
