Hello Razer Support,
I’m reaching out regarding a serious issue with my Razer Kiyo camera. Although the video I’m referencing was not recorded by me, it perfectly illustrates the exact problem I’m experiencing.
When I launch Razer Synapse, the camera powers on, but the light ring begins to blink continuously, and a humming noise is audible. The device appears to be stuck in a loop and is completely unusable.
Here’s what I’ve already tried, without success:
- Reinstalled Razer Synapse
- Restarted the Razer Kiyo
- Disconnected and reconnected the USB
- Tested the camera on another computer
- Updated the firmware
Serial number: PM2109L01702086.
Unfortunately, none of these steps resolved the issue. I purchased the Razer Kiyo for $70, and I expected a much longer lifespan for a product at this price point. This was my first Razer product, and it’s disappointing to encounter such a critical failure so soon.
Is there anyone from Razer Support who can assist with this issue? I’m hoping for a resolution, but this experience is making me reconsider future purchases from the brand.
Thank you for your attention.
