I've got an issue with my Razer Kiyo RZ19-02320 webcam Firmware Ver2.3.2 (the only webcam I have for my desktop PC; it has no built-in cam) not functioning with Zoom, which I need to use for work meetings. I've done all the troubleshooting I know how to.
When I open the Zoom app (using Windows 10), and even when I use Zoom within the Google Chrome browser as an extension, it only shows a black screen with all video settings set to be using the Razer Kiyo - although it only reads as USB Video Device (though it can only be the Kiyo).
I feel like when Zoom opens initially, I get a .0001 second's worth of video that's being captured by the Kiyo because I get a glimpse of my face, but it typically goes directly to black, despite the Kiyo clearly functioning, its ring light being on, etc. The microphone/audio portion also works just fine.
Things I've done already:
Uninstalled and reinstalled the Zoom app. 3 times.
Updated and confirmed Kiyo drivers are all up to date via both Razer Synapse & through Windows Device Manager. Firmware 2.3.2
Tried multiple USB ports.
I verified the camera works via the Synapse app
Restarted computer.
Made sure all app permissions on Windows were allowing Kiyo to work with Zoom.
What might I be missing?