Razer Kiyo Video will no work while using Zoom Meeting App | Razer Insider
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I've got an issue with my Razer Kiyo RZ19-02320 webcam Firmware Ver2.3.2 (the only webcam I have for my desktop PC; it has no built-in cam) not functioning with Zoom, which I need to use for work meetings. I've done all the troubleshooting I know how to.

 

When I open the Zoom app (using Windows 10), and even when I use Zoom within the Google Chrome browser as an extension, it only shows a black screen with all video settings set to be using the Razer Kiyo - although it only reads as USB Video Device (though it can only be the Kiyo).

 

I feel like when Zoom opens initially, I get a .0001 second's worth of video that's being captured by the Kiyo because I get a glimpse of my face, but it typically goes directly to black, despite the Kiyo clearly functioning, its ring light being on, etc. The microphone/audio portion also works just fine.

 

Things I've done already:

Uninstalled and reinstalled the Zoom app. 3 times.

Updated and confirmed Kiyo drivers are all up to date via both Razer Synapse & through Windows Device Manager. Firmware 2.3.2

Tried multiple USB ports. 

I verified  the camera works via the Synapse app

Restarted computer.

Made sure all app permissions on Windows were allowing Kiyo to work with Zoom.

What might I be missing?

I have a similar problem with Zoom since I have this camera. The cam starts, but at one point, it stops responding, and the picture freezes (or Zoom says it cannot connect to the camera). Then I have to re-plug the camera to make it work again. It happens every time I use the cam with Zoom, but not with other software, so I guess Zoom is the problem here.

I have the exact same problem. After about 2-3 Zoom sessions, camera no longer turns on claiming it’s in use. Only solution is to restart Zoom and switch USB ports.

I found out that it runs stable if you lower the resolution of the camera. However, that completely erases the USP of the camera. I would not buy that camera again.

Same issue. I use this professionally for international customer meetings. Originally this was a fantastic camera and I was complemented on its clarity and the audio from the mic. This has become an embarrassment as it just freezes and leaves me listening to people while my Zoom app hangs up and I have to disconnect the camera to regain access to my Zoom session. And it is not intermittent and random. No, this happens every time it is used with Zoom. So it is now useless for my purposes. To think I have to go back to a cheap camera to get dependability that I can’t seem to get in my Razor, that is just embarrassing.  Please resolve this issue.

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