Razer Kracken & 7.1 surround | Razer Insider
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Razer Kracken & 7.1 surround

  • June 30, 2021
  • 1 reply
  • 4 views
M
Hi, today i received my razer kracken, i plugged them in and went to the 7.1 surround website and installed the software, but i cant log into the software, says authenticated error, i tired making a new account, still didn't work. i even tried using the option to use a 3rd party details, and that didn't work either. and now i have no sound on anything. is the server down or is there something else i should do?
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    1 Reply

    Razer.Caziel
    • Razer.CazielRazer Support
    • I am the Lightbringer
    • July 6, 2021
    Is it your first time installing the app? If you have not yet registered your headset to Synapse. Please register it first, then try again. If the problem persists, PM me the serial number of your device, along with the email address associate with your Razer ID and a screenshot of the error messages. *Thread locked to curb the conversation to PMs.
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