razer Kracken V3 Pro haptics create static sound when active, HELP! | Razer Insider

razer Kracken V3 Pro haptics create static sound when active, HELP!

  • 12 February 2022
  • 1 reply
  • 3 views
F
I am having the same issue. I uploaded a test I was performing to my google Drive for all to hear. I need help!!
i don't know if links are allowed. I apologies for my ignorance but here is my attempt:

First Set of v3 pros - I sent this video to the customer service team
https://drive.google.com/file/d/17ovagEDTdqDGpUn7bEn-ttEY7HPMuVdU/view?usp=sharing

Second set - made this video for the team here. tested with a tone generator and a music video
https://drive.google.com/file/d/17xvTIt2e18LeFf9Di_PhygfYs7TQ17EV/view?usp=sharing

additional information for record:
> have done the clean install of razer synapse 2 and 3
> clean install of only 3 at the moment
> tried all eight usb ports on my system
> set every setting to default
> if this does not solve them going back to my V2 tried and true

thanks team
travis
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R
Userlevel 5
Thanks for all this information. Since you've already clean reinstalled your Synapse, I'd like to take a closer look at it. Please gather its logs with the help of this guide. For now, let's try to further Isolate the issue by following the steps on this page. Should the problem persists, PM me the serial number of your device so I can check for other possible options.

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