RAZER KRAKEN KITTY EDITION - disconecting and reconnecting

I don't know how to fix my issue tried a bunch of things I have done the reinstall of synapse, and the uninstall of the headphones in device manager worked for a little bit but when i tried that a second time it did nothing ive made it so my laptop cant turn the USB slots off and using the other usb ports nothing I'm not using a hub im using the ones in my laptop that did nothing my mouse doesnt disconnect and it uses the same usb ports ive tried using them without synapse nothing when I use them with my phone or my switch disconnect as well i cant think of anything else that could work or is it just broken>>