Razer Kraken Kitty Edition Disconnects After Making a ''Pop'' sound | Razer Insider
Question

Razer Kraken Kitty Edition Disconnects After Making a ''Pop'' sound

  • 5 July 2023
  • 3 replies
  • 280 views

As the title reads, mostly under specific circumstances, my headset will make a ‘’popping’’ sound, disconnect then connect again. This thing happens in loop if it happens. I’ve realized it happens mostly when I launch Fortnite. I also experienced it aat random times. I’ve tried every solution that the threads read. Literally shutting down Synapse fixes everything, but then the stock settings for the headset are awful. I use a custom equalizer and that’s the only thing I use synapse for really.

Turning off the software fixes it all but then my audio is really awful. Any kind of help is appreciated.


3 Replies

I am having this problem as well and none of the troubleshooting steps on the website have fixed it.

It happens more frequently when doing things like joining a discord call or booting certain games.

It also is increasing in frequency over the past month or two, and now it disconnects/reconnects repeatedly for a few minutes, then seems stable for a while.  Then it will happen again.  It started a couple months after warranty ran out, so I cannot get help through the customer service either.

Hia! 

I had a really similar problem where my headset would frequently disconnect and reconnect when I had my audio too loud.

It also is increasing in frequency over the past month or two, and now it disconnects/reconnects repeatedly for a few minutes, then seems stable for a while.  

I also had this problem! 

 

The first step is that I’d make sure all your drivers are updated: Windows, Synapse, AMD/Nvidia (whatever you have). That should solidify the ‘stability’.

Now to stop my issues entirely, what I did was reduce the RGB brightness levels VIA Synapse to around 60-70%, entirely dependent on the power of your power supply.

For example, I have a 750w power supply and I’ve set my RGB brightness to 70%. My headset still glows bright- and it completely stopped all disconnecting and reconnecting problems I was experiencing.

 

You can play around with different levels of RGB brightness but in general, lowering a little bit doesn’t make too much difference visually! 

I’m sorry if this ends up not working for you two- I’d possibly check on a different device if possible (to make sure its not just the software’s fault).

Unfortunately none of those steps helped me.  I turned off RGB entirely, updated everything, and it still disconnects with a popping sound regularly.

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