Razer Kraken Kitty Edition keeps on disconnecting and reconnecting during calls | Razer Insider
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Razer Kraken Kitty Edition keeps on disconnecting and reconnecting during calls

  • July 19, 2021
  • 1 reply
  • 15 views
I
My Razer Kraken Kitty (USB Type) at first is not detected in Synapse. So I tried everything that is mentioned in this thread https://mysupport.razer.com/app/answers/detail/a_id/4000 and it solved the issue. My headset is now detected in Synapse. But when I shutdown my laptop and then open it again, the headset is not detected again. So I tried to repair my Synapse and it worked again. I have to repeat this process everytime I shutdown or restart my laptop. Another major issue is when I join a call (via MS Teams, Zoom, or Messenger in Chrome). the headset keeps on disconnecting then reconnecting. It will disconnect and reconnect every 2-3 seconds and will continue non-stop.
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    R
    Were there any updates made to your system before the issue? Are you using those communication platforms via browser or app? Let's perform a clean reinstallation of your Synapse by clicking this link. If that doesn't help, please send me the serial number of your device via PM to verify the model and take a closer look at the issue. Let's continue our conversation from there. I will lock this thread now.
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