I've seen several threads of people claiming to have the same issues, but I have yet to find a resolution that works. I'm not really sure what to do at this point, and it's frustrating trying to talk to someone and having to apologize because I can't hear them anymore at random times. It's inconsistent when this issue happens and I have no warning, but it always seems to happen at the worst possible times. This is occurring not just with my personal computer, but my work computer too.
I have tried uninstalling Razer Synapse and reinstalling it. That didn't work. I have also tried updating the drivers and every other conceivable thing I could think of. But since it is happening on both computers I use, that leads me to believe it is an issue with the headset itself. I have the Razer Kraken Kitty USB headset.
Can anyone help me? I've only had this headset for about 8 months or so and spent a lot of money on them, so I'm really disappointed to be having this many issues with them. The issues started a few months ago, but I've just kinda been tolerating it until now.
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Userlevel 5
Since the issue is present on different PCs, it's likely this is a hardware issue. PM me the serial number of your headset along with its proof of purchase so I can validate its warranty status. Let's continue from there.
*Thread locked to curb the conversation to PMs.
*Thread locked to curb the conversation to PMs.
I'm having this same issue and this seems to have helped. Also right at the 8 or 9 month mark with mine.
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