Razer kraken kitty V2 not recognized by synapse | Razer Insider
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Question

Razer kraken kitty V2 not recognized by synapse

  • February 10, 2025
  • 1 reply
  • 597 views

I’ve tried everything i read on support but synapse still does not recognize the headset. I Have uninstalled and reinstalled synapse4 3x. I have restarted my computer everytime. The headphones load when I connect them to the computer, I thought it migh have been the cable. Nothing I so seems to get the device to be recognized. What should I do ? 

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1 Reply

Razer.Aero
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  • Razer.AeroRazer Support
  • Razer Support
  • February 13, 2025

Hi purplebee_,

I undertand that your Razer Kraken Kitty V2 isn't being recognized by Razer Synapse 4 despite your efforts. To isolates the problem, please try the steps below to fix the issue.

  1. Open “Device Manager”. Right-click on the “Start” icon and select “Device manager”. Alternatively, type in “Device Manager” in the Windows search bar and click “Open”
  2. Expand “Sound, video and game controllers”.
  3. Right-click on “Intel® Smart Sound Technology for USB Audio” and select “Disable device”.
  4. If the device does not exist or the driver is already disabled and the issue persists, check for any Razer headset driver errors.
  5. Use the Device Detection Troubleshoot Tool if you see a driver issue.
  6. Collect Razer Synapse 3 logs if the issue persists.


If the Razer headset driver is missing from the Device Manager, get a screenshot and PM me the follwing information below so I can kickstart a case for you and forward this to our Razer Support team for investigation.

  • Was this working fine before?
  • When did the issue start?
  • Were there any changes made to your system or device before the problem occurred?
  • Did you receive and install any Windows updates recently?
     
  • MSinfo logs
  • Windows version
  • Razer Synapse 4 logs

Save the shareable files via any online drive account listed here. Also, fill in the following:

  • Full name: 
  • Email: 
  • Mobile/Phone 
  • Number: 
  • Country:
  • Razer Kraken Kitty V2 serial number:

*Thread locked to curb conversation to PM.

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