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razer kraken multi platform wired gaming headset


hi all, hope you can assist me pls -
i bought the headset and on my computer which is ALL IN ONE don't have two aux for the audio+mic (only 1)
apprently it's not working but when i checked the headset with my phone it seems to OK . i bought USB adapter that has those 2 aux exit but again - not working .... my son is very dissapointed please anyone can asisst us what should we do ? guess something with the setting or software ? . take care and hope to hear from someone soon .
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3 Replies

Razer.Caziel
  • I am the Lightbringer
  • 4792 replies
  • July 10, 2019
When directly plugged into the PC, are you at least getting audio output? Please send me a PM with the serial number of the headset you have so I can verify the variant along with photos of how the current setup looks like.

tnx for the reply Razer.Caziel . after several attempts and with the technical support of the local company which i've purchased the headset from we succeed to oprate the mic . it was great to see my boy "smile" again :wink_: . take care and have a great day !!!!

Razer.Caziel
  • I am the Lightbringer
  • 4792 replies
  • July 10, 2019
I'm happy to hear that. Don't hesitate to send me a PM should you need assistance in the future. Cheers!

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