Razer Kraken right headphone audio not working

Question

So the other day my right headphone audio just stopped working. I started fiddling around with the jack and I figured out if I hold it at a very specific angle it starts working but it's impossible to hold at that while playing. I've tried to hook it up to my PC and PS5 and both have the same problem so it's a problem with the headphones and I don't know how to fix it. Edit: The angle that I needed to hold it at got bigger somehow so I just put it under my PS5 as with the setup I have it's workable.

Razer.sushi.boi · Answer

Hey, ​@Shronkey123!What specific variant of the Razer Kraken you have? I can check for drivers and firmware update that we can try. Please let me know via PM and include your device’s serial number so I can validate and check for other workarounds.*Thread locked to curb conversation to PM.

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