Razer Kraken TE Game/Chat Issue | Razer Insider
Skip to main content

Razer Kraken TE Game/Chat Issue

  • July 10, 2021
  • 1 reply
  • 111 views
A
I buy a Razer Kraken TE Today, and i have a problem The balance of the chat and game is broken, doest work, i configured the chat for discord, and game for default audio output, i attempt use the chat and game balance, but the chat doest work. I try to change the balance to the chat only, but this one just stays silent, I go into control panel and I do a test and it doesn't sound any way, I've been trying for hours but it doesn't work, looking for solutions, testing, and nothing. For now, I have the chat of everything on a single audio device, because I will not stay without talking, but I would like a solution to the problem because I am really interested in the option and I think I will take advantage of it, I hope and you can help me. Thanks you
This topic has been closed for replies.

1 Reply

Razer.Caziel
  • Razer.CazielRazer Support
  • I am the Lightbringer
  • July 15, 2021
For now, uninstall the app and reinstall the device drivers following this guide. But don't install Synapse right away. Test if the game/chat balance works without the app. If the problem persists, there is a good chance that there is something wrong with the USB Audio Controller. Do send me the serial number so I can help you further isolate the problem. *Thread locked to curb the conversation to PMs.
CookiesCookie settingsAccessibility statement