Razer Kraken TE not recognised as a headset | Razer Insider
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Razer Kraken TE not recognised as a headset


This has been totally just horrible and irritating,

I have tried everything.

Clean installs of synapse using steps from razer support,
Uninstalled and reinstalled every driver I can,
Restarted and unplug and plugged in my headset,
Made sure everything was fully updated,
and several other things.

My headset works with just the audio jack, but if I use that, I have to choose between Audio or a Microphone. When I try to use the USB Controller, it literally isn't recognised as anything in my computer. It's just a USB port being taken up with nothing from it. I have also tried every single USB port in my computer, and turned every power management option of every USB to not allowed them to be turned off when it needs to save power. I got a new computer today and that's when it started, it would have issues time to time on my old computer but rarely. Definitely a way to ruin my day, I've already had to get a replacement from a faulty razer headset beforehand, and if anyone has any suggestions please let me know.
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2 Replies

I am having the same issue, I cannot get it to recognize as a mic. Had it for under 6 months and used it once. This seems to be a very common issue for these headsets, care to respond Razer? I have a mouse and keyboard that are great, but Synapse is absolute crap, reminds me of pre-installed HP bloatware. And what is with the forum color scheme? I have to highlight everything to make it readable.

Cannot imagine buying another Razer headset, I have missed out on a few things due to these issues and I will be replacing it and sending it back. If it ever works, it will be a backup.

Razer.Speedcr0ss
Hey everyone! Thanks for posting your concerns here. Does Razer Synapse 3.0 and your PC still not detect your headset? Please send me a PM together with your device's serial number. Let's continue from there.

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