Razer Kraken TE not recognized in Synapse | Razer Insider

Razer Kraken TE not recognized in Synapse

R
I have tried reinstalling synapse as well as drivers to no avail... I see that many people have the same problem as well and I tried many of their "solutions" but nothing worked for me so far. To this day, my Kraken would still not show up in synapse at all. I'm hoping that some of you guys who have had similar problem would point me in the right direction, anything would be appreciated. I desperately need to have THX working, it's the whole reason why I got the Tournament Edition in the first place
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30 Replies

R
3rd times the charm. I just got my replacement headset. This time Razer RMAed my headset straight through them. This one shows up in synapse. Maybe amazon had a bad batch. Best of luck to the rest of you. I would suggest asking support to RMA the headset through them, not through amazon.
S
I asked for help from Razer's own site and they directed me to the 2nd level support team.
but I did not get any results.synapse 3 still does not detect my headset.
please somebody help me.Replace my headset with a new one, there is still a warranty. It's been just 3-4 months since I bought it.
Razer.Speedcr0ss
Userlevel 7
san_ozsaho
I asked for help from Razer's own site and they directed me to the 2nd level support team.
but I did not get any results.synapse 3 still does not detect my headset.
please somebody help me.Replace my headset with a new one, there is still a warranty. It's been just 3-4 months since I bought it.


Hi there! Thanks for posting your concern on our Support board. Allow me to take over. Please send me a PM together with your headset's serial number or case number so I can investigate right away. Let's continue from there.
S
Razer.SpeedCr0ss
Hi there! Hi there! Thanks for posting your concern on our Support board. Allow me to take over. Please send me a PM together with your headset's serial number or case number so I can investigate right away. Let's continue from there.

ok I sent the information.
Razer.Speedcr0ss
Userlevel 7
san_ozsaho
ok I sent the information.


Thanks for your response. I've replied to your PM. I'll wait for your follow-up.
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