Dear Support Team,
I hope this message finds you well.
I am reaching out regarding an issue with my Razer Kraken Ultimate headset. Unfortunately, the device is not being detected by Razer Synapse 4 software.
Could you please advise me on possible solutions to resolve this issue?
Thank you very much for your assistance.
Best regards,
Boštjan Berguš
Hey there,
Thank you for sharing your concern here. No worries, I can help you with that! Please try these troubleshooting steps on this link to help resolve the issue: Razer Synapse does not recognize or detect my Razer device.
If the issue persists after performing the troubleshooting steps, please send me a PM together with your device's serial number so I can check its details here in our system and assist you accordingly. Thank you!
*Thread locked to curb conversation to PM.
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